Frequently Asked Questions
Everything you need to know about your gear and orders.
What is your return policy on sports equipment?
We offer a 30-day return policy on all unused gear in its original packaging. Please note that customized items, such as jerseys with custom printing, are final sale.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number and a link to the carrier’s website to monitor your delivery status in real-time.
Do you offer international shipping?
Yes, Sports Excellence ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I know which size is right for me?
We provide detailed size charts on every product page. If you are between sizes for protective gear or footwear, we generally recommend sizing up for comfort and safety.
Are your products covered by a warranty?
Most of our high-performance equipment comes with a manufacturer's warranty. This typically covers defects in materials and workmanship but does not cover standard wear and tear from play.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.